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Customer Service

Cancellation Policy

Minimum 24 hours’ notice of cancellation required. Notification for instance, in person, via email, and/or fax, or any other means will be accepted subject to confirmation in writing. We reserve the right to levy a £30 charge to cover any subsequent administrative expenses.

Description of Goods and Services

A description of the goods is set out in our catalogue and on our website and any other documents referred to in our catalogue and on our website. Whilst we will attempt to ensure that there are no changes to the goods to be supplied, it is possible that there may be some minor variations to the description and/or specification of the goods which arise by virtue of changes made by the manufacturers of the parts supplied which form part of the goods.

Inspection of Goods

The risk in the Goods shall pass to the Buyer on delivery. Upon delivery of the goods, you should carefully inspect them. If any of the goods are damaged or lost, please contact us to inform us of the problem and do not use the goods. Each of the goods will contain written confirmation of the prescription of the goods. If the prescription stated does not match the prescription ordered, please contact us to inform us of the problem and do not use the goods.

Disclaimer of Warranty

The content (as defined below) contained in this site is provided by Fan Frames Limited as a service to its customers. This site does not contain information about eye diseases, nor does this site contain medical information that may be relevant to your eye care needs. The information provided on this site is only general health information and is intended only to facilitate communication between you and your Optician or Doctor. This site does not provide a medical diagnosis for any individual and must not be used as a substitute for professional medical advice, diagnosis, treatment or care.


Any medical questions you may have about your specific medical condition, treatment, care, or diagnosis must be presented to your Registered Ophthalmic Optician. You should never disregard medical advice or delay seeking professional advice because of any information contained in or related to this site. Fan Frames Limited does not endorse, operate, control, or assume responsibility for any product, brand, method, treatment, information or service on this site. The information, services, and products contained in this site are provided "as is" without warranty of any kind, express or implied.

Remember Me Option

This option will allow you to quickly access your customer account without having to remember your username or password each time you want to purchase or view your account details.
Limitation of our Liability to You These Terms set out the rights and obligations that apply where we supply goods to you. Please read them carefully before you place your order as you will be bound by these Terms if we accept your order. If you have any queries regarding these Terms (or the order form) please raise them with us as soon as possible and in any event before you place your order.

Our Responsibilities

We will meet our responsibilities under this contract within a reasonable time unless it is impossible for us to do this because of circumstances beyond our reasonable control. In particular, we will not be responsible for delays caused by our suppliers or third party shipping companies.

Contract Personal to You These Terms set out the rights and obligations that apply where we supply goods to you. Please read them carefully before you place your order as you will be bound by these Terms if we accept your order. If you have any queries regarding these Terms (or the order form) please raise them with us as soon as possible and in any event before you place your order.

Our Right to Transfer the Contract Fan Frames Limited may assign or subcontract the contract or any part of the contract to any person, firm or company. Your Personal Data We will ensure that our employees, agents and sub-contractors shall, at all times, comply with the provisions of the Data Protection Act 1998 in relation to data received from you in relation to this contract and shall only process personal data received from you where necessary to fulfil our obligations under this contract.

If you have any other questions please call (+44) 01482 363579 or email customer-service@fanframes.co.uk